How to order

1Register

We would appreciate it if you registered before using our services.。
If it's your first time using our services we'd recommend registering.
After you've registered, you can check your usage history and save yourself the trouble of inputting data the next time.
*You can still use our services without registering.

2Order

Select the products you want from the list displayed on the left.
You can place an order by selecting the number of fans and other information on the order form at each fan's page.
If you have a specification that is truly unique and is difficult to fill in the order form,please contact us separately.

3Confirmation email

We will send you an email with the final confirmation of your order and payment amount, as well as the email address for data submission. We will confirm your order with the email.
If you want to order by bank transfer, please refer to our bank details given on this site. Please note that you cannot change your order after it has been confirmed.

The email will be sent to the email address you entered. There is a possibility that it has been sorted into your spam folder, so please be sure to check it. If you do not receive the email after our next business day, please contact us.

4Data submission

The email address for data submission is included in the email we send you after your order.
Please include your name that you use when you order in the email for data submission.
Please read "Notes on ordering" on this website before submitting data.

5Payment confirmation

The last time to confirm payment for the day is at 3:00 p.m.
The shipping date will be decided based on our business calendar.
Keep in mind that there may be weather or courier delays.
We recommend customers choose an earlier shipping date (one or two days) just in case.

6Data confirmation

If you pay by bank transfer, we will review the printing data immediately on payment confirmation.
If any deficiencies are found in the data, we will contact you immediately. Please amend the data and submit it again.
The shipping date will be calculated from the date of resubmission.
We do not make any amendments to data sent by our customers.
If there is no problem, after reviewing the data, reception is completed and printing will begin.

7Printing and delivery

After confirming the data you've submitted, we'll get started on with printing.
Please note that you will be charged for printing done up until any data amendments.
Your order will be delivered after the specified delivery time.

Receipt
Generally, no receipt will be issued.
We will issue receipts at the time of payment.
*If you need a delivery note or receipts, please inform us when you order.

Please read this before you place an order

Payment methods

Credit card
VISA、JCB、Master、アメリカン・エキスプレス、DinersClub、銀行振込
Bank transfer (payment in advance)
Please pay in advance once your order details have been confirmed. Please pay the transfer fees, too.
Cash on delivery
Please hand over payment in cash in exchange for your products when they're delivered. The fees vary depending on the payment amount.

Click here more details about payment methods,.

Returns and exchanges

Because we manufacture to order, we ask customers to refrain from returning products or canceling orders based on their own circumstances.
If products are deemed poor (e.g., due to defects), we'll exchange them for good ones provided they're within one week after delivery, and are unused. We handle poor products by paying a refund on arrival, or exchanging them. (If problems regarding the delivery time mean that the products aren't going to be remanufactured, we'll pay a full refund for them.)
In addition, please understand that we can't compensate customers beyond the price of the products.

  • Damage to the products (being crushed or melted beyond recognition)
  • If products are delivered that are different from what you ordered.

Click here for details about returns and exchanges.

Shipping methods and costs

Free shipping for all products!

Shipping is free in the basic area.

  • Tohoku region: + 550 yen incl. tax per box (500 fans). Hokkaido: + 770 yen incl. tax per box (500 fans). Okinawa: + 2,090 yen incl. tax per box (500 fans)
  • Shipping to remote islands will be as per a separate quotation.

Click here for details about delivery methods.

Delivery times

Delivery times depend on the products selected.
After being sent out, your order will reach you in the number of days listed below.

  • Chugoku, Shikoku and, Kansai areas: The day after being sent
  • Tokai, Hokuriku, and Kyushu areas: Two days after being sent
  • Kanto area: Two to three days after being sent
  • Hokkaido, Tohoku, and Okinawa areas: Three to four days after being sent

For details, see the page about the number of days orders take to arrive.

Important notes

The images of products displayed for the store are for illustration purposes only, and may vary in appearance or color from the actual products due to your computer's display.

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