Returns and exchanges

Because we manufacture to order, we ask customers to refrain from returning products or canceling orders based on their own circumstances.
If products are deemed poor (e.g., due to defects), we'll exchange them for good ones provided they're within one week after delivery, and are unused. We handle poor products by paying a refund on arrival, or exchanging them. (If problems regarding the delivery time mean that the products aren't going to be remanufactured, we'll pay a full refund for them.)
In addition, please understand that we can't compensate customers beyond the price of the products.

• Damage to the products (being crushed or melted beyond recognition)
• If products are delivered that are different from what you ordered.

Click here for details about returns and exchanges.